Return Refund Policy

Return Refund Policy

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At mailboxshop24.co.uk, we operate a full no-quibble return policy; the full details are below. We are happy to replace or refund any items for any reason giving you complete peace of mind and a stress-free experience 

  • Please contact us before you return the items, and we will arrange everything for you. 
  • We will collect any faulty, damaged items; warehouse errors utterly free of charge.
  • For a change of mind, orders will only charge for the collection but not charge a restocking fee if our items returned to us in a new and resalable condition.  

Mailboxshop24.co.uk aims to provide high-quality goods that are faultless and undamaged. If goods need to be sent back for exchange or refund, the following terms and conditions will apply.

If you wish to return goods to Mailboxshop24.co.uk for any reason, please contact us using the details below.

Email: office@mailboxshop24.co.uk 

Phone: 0121 361 3607 

If Goods are damaged in transit, and the damage is apparent on delivery, 

Please sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to mailboxshop24.co.uk within 24 hours. Mailboxshop24.co.uk will arrange the collection of the item to be returned. You will be given the option to have the Goods replaced if available or refunded through the payment method you used when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned item; please allow up to 14 days for any credited amount to reach your account. Please return all items in their original condition with all packaging and documentation. Should you wish to return the item yourself and seek reimbursement of the return postage costs, this must be agreed upon in advance of returning the goods; failing to do so will mean we will be unable to repay your postage costs.

 

If you receive goods that do not match those you ordered, you should contact us within 14 days to arrange collection and return.

by email office@mailboxshop24.co.uk or phone0121 361 3607 

Mailboxshop24.co.uk will arrange the collection of the item. You will be given the option to have the Goods replaced with those ordered (if available) or refunded through the payment method you used when purchasing the goods.

Refunds and replacements will be issued upon our receipt of the returned item; please allow up to 14 days for any credited amount to reach your account. Should you wish to return the item yourself and seek reimbursement of the return postage costs, this must be agreed upon in advance of returning the goods; failing to do so will mean we will be unable to return your postage costs.

 

If any Goods you have purchased found to be faulty upon arrival

please contact Safes.co.uk within 14 days to arrange collection and return. Safes.co.uk will arrange the collection of the item to be returned. You will be given the option to have the Goods replaced if available or refunded through the payment method you used when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned item; please allow up to 14 days for any credited amount to reach your account. Please return all items in their original condition with all packaging and documentation. 

Should you wish to return the item yourself and seek reimbursement of the return postage costs, this must be agreed upon in advance of returning the goods; failing to do so will mean we will be unable to return your postage costs.

If any items develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty within 12 months from the date of invoice.

If you change your mind after the Goods are delivered

You must inform us within 14 days of receipt of your item. The goods must be returned unopened and unused and in a re sellable condition. 

 

Please send the item back with a copy of your invoice/delivery note or order number and your postcode.

The Returns Department 

Mailboxshop24

by Safes.co.uk
2A Charles Street 
West Bromwich 
B70 0AZ

 

If you need help with sending the item back, please contact us. We can arrange a collection at an extra cost that will be deducted from your refund. You will be given the option to have the Goods replaced with a different item if available or refunded through the payment method you used when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned item; please allow up to 14 days for any credited amount to reach your account. Please return all items in their original condition with all packaging and documentation. 

 

If you wish to cancel your order, please email office@mailboxshop24.co.uk

Any goods made to specific customer requirements are not subject to the above terms of return. non-standard stock items can not be refunded if Safes.co.uk have carried out additional work to products.

 

Mailboxshop24.co.uk reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors that may be taken into account in the exercise of this discretion include, but are not limited to:

  • Any use or enjoyment that you may have already had out of the Goods;
  • Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
  • The fact that the Goods consist of computer software and that the packaging has been opened;
  • Any discounts that may have formed part of the Goods purchase price reflect any lack of quality made known to the Customer at the time of purchase.
  • Any non-stock item/s purchased by Safes.co.uk Ltd to a required specification that is not listed for sale on safes.co.uk will be subject to the following changes in the Terms and Conditions:
  • Once an order has been placed and processed, it cannot be cancelled.
  • Non-stock items to a required specification that have been dispatched will be non-refundable/returnable and not covered by our above returns policy.
  • If the item is received faulty or damaged, please refer to points in the above terms and conditions.
  • Such discretion to be exercised only within the confines of the law.

 

This policy is offered in addition to your statutory rights.